• For the second consecutive year BMG received the “Best Bank for Investor Relations Brazil” from Global Banking & Finance Review magazine. The Bank believes that best practices consist of those adopted on principle rather than as a requirement. That is how it built relations with its investors based on transparency, respect, equality and value generation.

• For the second consecutive year, BMG was one of the finalists in the Época Reclame Aqui Award (one of the largest Brazilian business complaint websites) in the Banking and Financial Services category. The award reinforces BMG’s commitment to quality customer service.

• BMG received the “Golden Service Award” certificate from ABRAREC (Brazilian Company-Client Relations Association – Associação Brasileira das Relações Empresa Cliente) for the successful case histories presented by the Bank and its advances in customer service quality, contributing to a more conciliatory solution.

• BMG received the “Empresas Legais” prize during the Brazilian Consumer Protection Symposium. The award aims to evaluate and identify companies with the best practices in cultivating dialogue with their clients, in favor of an ethical, transparent relationship focused on the resolution of conflicts.

• BMG won the gold and silver trophy in two case histories registered for the ABT Prize, which aims to identify, recognize and value the best practices developed by companies and professionals who seek excellence in customer relationships.

• For the second consecutive year, BMG received the “Best Credit Card Payroll Business Provider Brazil” prize from Global Business Outlook magazine. The Bank remains committed to offering the best services and benefits to retirees, pensioners and public servants.

• BMG won second place in the Best Social Media Strategy category from Revista Cliente S/A magazine.

• BMG placed 3rd in the ABEMD award from the Brazilian Direct Marketing Association (Associação Brasileira de Marketing Direto) in the CRM category, out of more than 20 companies registered for the prize. This achievement reinforces BMG’s commitment to maintaining a long-term and sustainable relationship with its customers