Awards

Prêmios

2019

• BMG was elected Company of the Year by the Consumidor Moderno Award, the main service quality award in Brazil. In addition, once again, it won in the Banks (mid-sized) and Financial Services categories;

• BMG board members Ana Karina Bortoni Dias and Olga Stankevicius Colpo won the Women on Board (WOB) Seal at a UN Women event, which encourages the participation of women on company boards;

• The help! Loja de Crédito was certified by the Brazilian Franchising Association (ABF), with the Franchising Seal of Excellence, the Brazilian franchise market’s top distinction. Furthermore, help! entered the ranking of the 50 largest franchises in Brazil, according to the ABF;

• BMG won the Dialogue Era Award from Grupo Padrão with support from ABRAREC (Brazilian Customer-Business Relations Association), reinforcing its collaboration for the reduction of judicial involvement and the harmonization of consumer relations in Brazil;

• The Bank received a trophy as the highlight on NICE inContact Interactions 2019 for its Speech Analytics project, using software that has the ability to monitor the quality of calls based on voice analysis;

• The Bank received the ClientSA Brasil Award for two successful case histories, with Hugo, BMG’s virtual sign language interpreter, winner in the Gold category as Best Social Responsibility Contribution;

• Hugo also won the Gold category in the Smart Customer Prize – 2019;

• BMG Seguros won the Brazil 2019 Insurer Award in the Best Performance category in the surety bond segment. The prize is considered a thermometer and point of reference for the national insurance Market.

2018

• For the third consecutive year, BMG was recognized as Best Bank for Investor Relations Brazil 2018 by the British magazine Global Banking & Finance Review. The Bank believes that the best practices consist of those adopted on principle rather than as a requirement. This concept has been used to build a relationship with investors based on transparency, respect, equality and value generation.

• The Bank was classified, for the third consecutive year, to participate in the Época ReclameAQUI Award, winning second place in the Banking and Financial Services category.

• The Bank was a winner in the 2018 Brazil Ombudsman Award organized by the Brazilian Company-Client Business Relations Association (ABRAREC). Also, for the second time in a row, BMG was a finalist in the ABRAREC 2018 Gold Client Service Award.

• BMG earned the Client Service (SAC) and Ombudsman Excellence Category in the BestPerformance 2018 Award, winning a silver and bronze trophy for two case presented.

• Due to constant customer relations improvements, in the second quarter of 2018 BMG placed first in Ombudsman Quality as ranked by Brazil’s Central Bank.

• Banco BMG received the Modern Consumer Award (Consumidor Moderno) in the Financial Services category. This is one of the main market awards for customer service; BMG is the only bank to ever be a finalist in the main category of the prize, for Company of the Year.

• For the second consecutive year, BMG received the Empresas Legais Award, which aims to identify and evaluate companies with the best practices in cultivating dialogue with their clients in favor of an ethical, transparent relationship focused on the resolution of conflicts.

• BMG was the winner of the CIC Award during the ClientesSA Congress in the Best Strategic Project category, with its “10 Years BMG Ombudsman” case history, out of more than 100 registered cases. The award aims to identify and recognize best practices and efforts toward building a distinctive relationship with customers.

• Through the “BMG Ombudsman – Listen, Understand, Solve!” case study, BMG won the Smart Award in the Customer Respect category.

 

2017

• For the second consecutive year BMG received the “Best Bank for Investor Relations Brazil” from Global Banking & Finance Review magazine. The Bank believes that best practices consist of those adopted on principle rather than as a requirement. That is how it built relations with its investors based on transparency, respect, equality and value generation.

• For the second consecutive year, BMG was one of the finalists in the Época Reclame Aqui Award (one of the largest Brazilian business complaint websites) in the Banking and Financial Services category. The award reinforces BMG’s commitment to quality customer service.

• BMG received the “Golden Service Award” certificate from ABRAREC (Brazilian Company-Client Relations Association – Associação Brasileira das Relações Empresa Cliente) for the successful case histories presented by the Bank and its advances in customer service quality, contributing to a more conciliatory solution.

• BMG received the “Empresas Legais” prize during the Brazilian Consumer Protection Symposium. The award aims to evaluate and identify companies with the best practices in cultivating dialogue with their clients, in favor of an ethical, transparent relationship focused on the resolution of conflicts.

• BMG won the gold and silver trophy in two case histories registered for the ABT Prize, which aims to identify, recognize and value the best practices developed by companies and professionals who seek excellence in customer relationships.

• For the second consecutive year, BMG received the “Best Credit Card Payroll Business Provider Brazil” prize from Global Business Outlook magazine. The Bank remains committed to offering the best services and benefits to retirees, pensioners and public servants.

• BMG won second place in the Best Social Media Strategy category from Revista Cliente S/A magazine.

• BMG placed 3rd in the ABEMD award from the Brazilian Direct Marketing Association (Associação Brasileira de Marketing Direto) in the CRM category, out of more than 20 companies registered for the prize. This achievement reinforces BMG’s commitment to maintaining a long-term and sustainable relationship with its customers

2016

• Banco BMG received the “Best Bank for Investor Relations Brazil 2016” conferred by the Global Banking & Finance Review. This recognition is an eloquent example of the best corporate governance practices that BMG has voluntarily adopted since the creation of the Investor Relations area in 2010. The Bank’s principle is the continuous evolution of transparency and equity in its relations with stakeholders, focusing on value creation.

• BMG received the Best Bank for Investor Relations Brazil 2016 awarded by Global Business Outlook, reinforcing the best practices voluntarily adopted by BMG with its stakeholders.

• Banco BMG won the “Companies that Most Respect the Consumer 2015” prize, organized by the Modern Consumer Magazine (Revista Consumidor Moderno). The Bank invested in customer service infrastructure, technology and training, applying the best governance practices.

• 2nd place in the Época Reclame Aqui Award for the Best Customer Service in 2016, Banking and Financial Services category. This is an annual award for companies that have the best ratings on the Reclame Aqui website, one of the largest Brazilian business complaint websites. The Award reinforces BMG’s commitment to quality customer service.

• The BMG case history won bronze in the Technological Innovation category in the XVI ABT Prize awarded by the Brazilian Teleservices Association (Associação Brasileira de Teleserviços), an important recognition created to encourage the best customer-related practices.

• BMG won the Best Commercial & Financial Services Bank Brazil award from the English magazine Acquisition International.

• BMG received the award “Best Credit Card Payroll Business Provider Brazil 2016” from Global Business Outlook magazine, demonstrating the bank’s commitment to offer the best services and benefits for retirees, pensioners and public servants.