• We won the Fraud Prevention Seal, granted by Febraban and CNF, reinforcing the Bank’s commitment to best practices in fraud prevention and combating scams, aimed at strengthening the integrity of operations in the financial system;

• We received the Award for Companies That Most Respect Consumers 2024 in the small and medium-sized bank category as a reinforcement of our commitment to quality customer service;

• We won the Consumidor Moderno award for excellence in customer service in the cards and medium-sized bank segments, and Company of the Year for excellence in customer service;

• We were winners of the A Era do Diálogo award, which recognizes companies that stand out in the search for excellence in customer relationships;

• We are a benchmark for commitment to customer service on the Reclame Aqui platform, with a reputation classified as “‘Great.” Furthermore, we received RA1000, Reclame Aqui’s Certificate of Excellence, in which the Bank has a reference score of 8.4″.

• We were recognized by Great Place to Work (GPTW) as one of the best companies to work for people over 50 years old, and our subsidiary help! was among the best companies for women to work;

• We won Silver at the Latam 2023 Awards, created with the aim of valuing and identifying excellence in the best Customer Relationship Companies in Latin American countries;

• We won the Ombudsman Brazil 2023 award, from ABRAREC (Brazilian Association of Customer Company Relations), in recognition of our work on behalf of the client;

• We won Bronze in the Customer Congress SA 2023, the largest customer management event in Latin America;

• We received the Companies that Most Respect the Consumer Award in the Medium and Small Bank category from Consumidor Moderno magazine;

• We won the Conarec 2023 Prize in the Banks – Medium Size category, reinforcing our commitment to offering excellent customer service;

• We won the Silver award at the Latam 2023 Awards, an annual recognition born with the aim of valuing and identifying excellence in the best Customer Relationship Companies in Latin American countries.

• Once again, we were recognized among the top 10 banks in Brazil according to Forbes Ranking. This recognition strengthens our progress in the complete bank strategy and demonstrates client confidence in us;

• We won the Great Place to Work certificate in recognition of our transformation and people-oriented culture;

• help! won the seal of Excellence in Franchising by ABF (Brazilian Franchise Association) for the third consecutive time;

• help! was recognized once again as a 5-stars franchise, winning the 2022 Best Franchises in Brazil Award developed by the Pequenas Empresas & Grandes Negócios magazine;

• We won the Ombudsman Brazil 2022 award, in the best cases category, carried out by the Brazilian Association of Customer Company Relations (ABRAREC);

• We were recognized in the Gold category at the 2022 Best Performance Award with the “Bmg’s ESG Way” case;

• We were awarded Gold by Premiação Cliente SA for the second consecutive year in the Leader in Customer Management Project category;

• We were certified as a Top10 Company in the Smart 2022 Award and also received gold in the Organizational Culture category and bronze in the Digital Relationship category;

• We received bronze in the ABT XXII Award, in the Social Networking category;

• We won Gold at the CX Excellence Awards by Nice in the Best CX Experience category;

• Our legal department was chosen as the best in the Banks and Financial Services category by the Leaders League Brasil 2022 awards.

• For another consecutive year, we won the Ombudsman Brazil 2021 award, carried out by the Brazilian Customer-Business Relations Association (ABRAREC);

• We were recognized among the top 10 banks in Brazil in 2021 according to Forbes;

• We were recognized as the Company that most Respects the Consumer in Brazil in Mid-sized Banks category by the Consumidor Moderno magazine of Grupo Padrão;

• We were winners of the Consumidor Moderno Award for Excellence in Customer Services in the Digital Banking and Financial Services categories;

• We were awarded with the Gold trophy by Smart Customer 2021, in the Technology for Relationship category;

• We received the Gold trophy in the Leader in Citizenship Strategy category, for the ClienteSA 2021 Award;

• We were recognized as Best Customer Experience by the NICE CX Excellence Award;

• Our CEO, Ana Karina Dias, won the 2021 Consumidor Moderno Award’s CEO of the Year category;

• Our CEO, Ana Karina Dias was one of the finalists of the most admired CEOs in 2021, according to Grupo Gestão RH.

• We won the Ombudsman Brazil 2020 award, carried out by the Brazilian Customer-Business Relations Association (ABRAREC), with the case that shows our advances made in Ombudsman with the use of analytics in the processes;

• Our CEO, Ana Karina Bortoni Dias, was recognized as one of the 10 most admired CEOS in 2020 according to Grupo Gestão RH;

• For the second consecutive year, help! Loja de Crédito was certified by the Brazilian Franchising Association (ABF), with the Franchising Seal of Excellence. Furthermore, help! established itself in the 19th position in the ranking of the largest franchises in Brazil, according to ABF. Additionally, help! was considered one of the Incredible Places to work in 2020 by Fundação Instituto de Administração (FIA) and UOL, which attest to high levels of satisfaction among employees. Lastly, help! received a 5-star rating in the ranking of the best franchises in Brazil by Pequenas Empresas & Grandes Negócios magazine;

• We received the Latam 2020 Award with Hugo, Bmg’s virtual sign language interpreter, as the best case of social responsibility in Latin America;

• We won the 2nd place in the Banks business vision in the ranking of the best companies in customer service, released by the Ibero Brazilian Institute of Customer Relationship (IBRC);

• We were recognized as the company that most respects the consumer in Brazil in the Banks category – Small and Mid-sized, by Grupo Padrão.

• We were awarded with the Gold trophy by Smart Customer 2020 in the Relationship, Regulation and Government category;

• We received the Silver trophy in the Leader / Talent category for the Cliente S.A. 2020 Award;

• We were elected Company of the Year by the Consumidor Moderno Award, the main service quality award in Brazil. In addition, once again, we won in the Banks (mid-sized) and Financial Services categories;

• Our board members Ana Karina Bortoni Dias and Olga Stankevicius Colpo won the Women on Board (WOB) Seal at a UN Women event, which encourages the participation of women on company boards;

• help! Loja de Crédito was certified by the Brazilian Franchising Association (ABF), with the Franchising Seal of Excellence, the Brazilian franchise market’s top distinction. Furthermore, help! entered the ranking of the 50 largest franchises in Brazil, according to the ABF;

• We won the Dialogue Era Award from Grupo Padrão with support from ABRAREC (Brazilian Customer-Business Relations Association), reinforcing its collaboration for the reduction of judicial involvement and the harmonization of consumer relations in Brazil;

• We received a trophy as the highlight on NICE inContact Interactions 2019 for its Speech Analytics project, using software that has the ability to monitor the quality of calls based on voice analysis;

• We received the ClientSA Brasil Award for two successful case histories, with Hugo, Bmg’s virtual sign language interpreter, winner in the Gold category as Best Social Responsibility Contribution;

• Hugo also won the Gold category in the Smart Customer Prize – 2019;

• Bmg Seguros won the Brazil 2019 Insurer Award in the Best Performance category in the surety bond segment. The prize is considered a thermometer and point of reference for the national insurance Market.

• For the third consecutive year, we were recognized as Best Bank for Investor Relations Brazil 2018 by the British magazine Global Banking & Finance Review. We believe that the best practices consist of those adopted on principle rather than as a requirement. This concept has been used to build a relationship with investors based on transparency, respect, equality and value generation.

• We were classified, for the third consecutive year, to participate in the Época Reclame AQUI Award, winning second place in the Banking and Financial Services category.

• We were winner in the 2018 Brazil Ombudsman Award organized by the Brazilian Company-Client Business Relations Association (ABRAREC). Also, for the second time in a row, we were finalist in the ABRAREC 2018 Gold Client Service Award.

• We earned the Client Service (SAC) and Ombudsman Excellence Category in the BestPerformance 2018 Award, winning a silver and bronze trophy for two case presented.

• Due to constant customer relations improvements, in the second quarter of 2018 we placed first in Ombudsman Quality as ranked by Brazil’s Central Bank.

• We received the Modern Consumer Award (Consumidor Moderno) in the Financial Services category. This is one of the main market awards for customer service; we are the only bank to ever be a finalist in the main category of the prize, for Company of the Year.

• For the second consecutive year, we received the Empresas Legais Award, which aims to identify and evaluate companies with the best practices in cultivating dialogue with their clients in favor of an ethical, transparent relationship focused on the resolution of conflicts.

• We were the winner of the CIC Award during the ClientesSA Congress in the Best Strategic Project category, with its “10 Years Bmg Ombudsman” case history, out of more than 100 registered cases. The award aims to identify and recognize best practices and efforts toward building a distinctive relationship with customers.

• Through the “Bmg Ombudsman – Listen, Understand, Solve!” case study, we won the Smart Award in the Customer Respect category.

• For the second consecutive year we received the “Best Bank for Investor Relations Brazil” from Global Banking & Finance Review magazine. We believe that best practices consist of those adopted on principle rather than as a requirement. That is how we built relations with our investors based on transparency, respect, equality and value generation.

• For the second consecutive year, we were one of the finalists in the Época Reclame Aqui Award (one of the largest Brazilian business complaint websites) in the Banking and Financial Services category. The award reinforces our commitment to quality customer service.

• We received the “Golden Service Award” certificate from ABRAREC (Brazilian Company-Client Relations Association – Associação Brasileira das Relações Empresa Cliente) for the successful case histories presented by us and our advances in customer service quality, contributing to a more conciliatory solution.

• We received the “Empresas Legais” prize during the Brazilian Consumer Protection Symposium. The award aims to evaluate and identify companies with the best practices in cultivating dialogue with their clients, in favor of an ethical, transparent relationship focused on the resolution of conflicts.

• We won the gold and silver trophy in two case histories registered for the ABT Prize, which aims to identify, recognize and value the best practices developed by companies and professionals who seek excellence in customer relationships.

• For the second consecutive year, we received the “Best Credit Card Payroll Business Provider Brazil” prize from Global Business Outlook magazine. We remain committed to offering the best services and benefits to retirees, pensioners and public servants.

• We won the second place in the Best Social Media Strategy category from Revista Cliente S/A magazine.

• We placed 3rd in the ABEMD awardfrom the Brazilian Direct Marketing Association (Associação Brasileira de Marketing Direto) in the CRM category, out of more than 20 companies registered for the prize. This achievement reinforces our commitment to maintaining a long-term and sustainable relationship with our customers.

• We received the “Best Bank for Investor Relations Brazil 2016” conferred by the Global Banking & Finance Review. This recognition is an eloquent example of the best corporate governance practices that we have voluntarily adopted since the creation of the Investor Relations area in 2010. Our principle is the continuous evolution of transparency and equity in our relations with stakeholders, focusing on value creation.

• We received the Best Bank for Investor Relations Brazil 2016 awarded by Global Business Outlook, reinforcing the best practices voluntarily adopted by us with our stakeholders.

• We won the “Companies that Most Respect the Consumer 2015” prize, organized by the Modern Consumer Magazine (Revista Consumidor Moderno). We invested in customer service infrastructure, technology and training, applying the best governance practices.

• 2nd place in the Época Reclame Aqui Award for the Best Customer Service in 2016, Banking and Financial Services category. This is an annual award for companies that have the best ratings on the Reclame Aqui website, one of the largest Brazilian business complaint websites. The Award reinforces our commitment to quality customer service.

• Our case won bronze in the Technological Innovation category in the XVI ABT Prize awarded by the Brazilian Teleservices Association (Associação Brasileira de Teleserviços), an important recognition created to encourage the best customer-related practices.

• We won the Best Commercial & Financial Services Bank Brazil award from the English magazine Acquisition International.

• We received the award “Best Credit Card Payroll Business Provider Brazil 2016” from Global Business Outlook magazine, demonstrating our commitment to offer the best services and benefits for retirees, pensioners and public servants.