• For the third consecutive year, BMG was recognized as Best Bank for Investor Relations Brazil 2018 by the British magazine Global Banking & Finance Review. The Bank believes that the best practices consist of those adopted on principle rather than as a requirement. This concept has been used to build a relationship with investors based on transparency, respect, equality and value generation.

• The Bank was classified, for the third consecutive year, to participate in the Época ReclameAQUI Award, winning second place in the Banking and Financial Services category.

• The Bank was a winner in the 2018 Brazil Ombudsman Award organized by the Brazilian Company-Client Business Relations Association (ABRAREC). Also, for the second time in a row, BMG was a finalist in the ABRAREC 2018 Gold Client Service Award.

• BMG earned the Client Service (SAC) and Ombudsman Excellence Category in the BestPerformance 2018 Award, winning a silver and bronze trophy for two case presented.

• Due to constant customer relations improvements, in the second quarter of 2018 BMG placed first in Ombudsman Quality as ranked by Brazil’s Central Bank.

• Banco BMG received the Modern Consumer Award (Consumidor Moderno) in the Financial Services category. This is one of the main market awards for customer service; BMG is the only bank to ever be a finalist in the main category of the prize, for Company of the Year.

• For the second consecutive year, BMG received the Empresas Legais Award, which aims to identify and evaluate companies with the best practices in cultivating dialogue with their clients in favor of an ethical, transparent relationship focused on the resolution of conflicts.

• BMG was the winner of the CIC Award during the ClientesSA Congress in the Best Strategic Project category, with its “10 Years BMG Ombudsman” case history, out of more than 100 registered cases. The award aims to identify and recognize best practices and efforts toward building a distinctive relationship with customers.

• Through the “BMG Ombudsman – Listen, Understand, Solve!” case study, BMG won the Smart Award in the Customer Respect category.