• BMG was elected Company of the Year by the Consumidor Moderno Award, the main service quality award in Brazil. In addition, once again, it won in the Banks (mid-sized) and Financial Services categories;

• BMG board members Ana Karina Bortoni Dias and Olga Stankevicius Colpo won the Women on Board (WOB) Seal at a UN Women event, which encourages the participation of women on company boards;

• The help! Loja de Crédito was certified by the Brazilian Franchising Association (ABF), with the Franchising Seal of Excellence, the Brazilian franchise market’s top distinction. Furthermore, help! entered the ranking of the 50 largest franchises in Brazil, according to the ABF;

• BMG won the Dialogue Era Award from Grupo Padrão with support from ABRAREC (Brazilian Customer-Business Relations Association), reinforcing its collaboration for the reduction of judicial involvement and the harmonization of consumer relations in Brazil;

• The Bank received a trophy as the highlight on NICE inContact Interactions 2019 for its Speech Analytics project, using software that has the ability to monitor the quality of calls based on voice analysis;

• The Bank received the ClientSA Brasil Award for two successful case histories, with Hugo, BMG’s virtual sign language interpreter, winner in the Gold category as Best Social Responsibility Contribution;

• Hugo also won the Gold category in the Smart Customer Prize – 2019;

• BMG Seguros won the Brazil 2019 Insurer Award in the Best Performance category in the surety bond segment. The prize is considered a thermometer and point of reference for the national insurance Market.